AJ's Ski & Sports: Outdoor Gear & Sportswear
Home About Us Contact Us Customer Service Shopping Cart
Clothing & Outerwear
Bike Shoes
Bike Equipment
Footwear
Travel Gear
Accessories
Sunglasses
Skis & Gear
Snowboards & Gear
Helmets
Mittens
Goggles
Gloves
Footwarmers
Tubbs Snowshoes
Ski Protection
Thule Rack Systems
Canoes/Kayaks
Ski/Bike Rentals

Ordering Information/Customer Service

Shipping Options
Shipping Holidays

Repairs

Returns & Exchanges
Tax for Online Orders

Size Chart

SHIPPING OPTIONS

We have UPS integrated shipping for all domestic orders.

UPS Ground 2-10 business days
Next Day Air
2nd Day Air
3-Day Select
Local Pick up is available for all orders

ATTN: LOCAL PICK-UP ONLY FOR ALL CANOES, KAYAKS AND BIKES

Please note: Most orders are shipped the next business day (M-F) after they are received. No orders will be shipped Saturday, Sunday or Holidays. All backordered items will be shipped within 3-10 business days. You will be notified 24-48 hours after your order has been placed if any item is on backorder. Orders placed on Friday will be shipped the following Monday. Saturday delivery may be available to your ZIP code for an additional $12.50 charge. You must call our Customer Service center at 1-800-226-6257 to schedule Saturday delivery. If your order absolutely, positively needs to arrive on a certain day, please call Customer Service.

*UPS 2nd Day Air delivery to Alaska and Hawaii may take 3 days. UPS 2nd Day Air delivery requires a signature; if you will not be home to sign for your package please call Customer Service at 1-800-226-2257 to waive the signature requirement. UPS does not inlcude weekends for their delivery times. If you place an order for 2nd Day Air on Thursday, the package will be there Monday.

**UPS Next Day delivery is available only in the continental U.S. UPS will NOT leave a Next Day delivery without a signature. If you will not be home to sign for your package please call Customer Service at 1-800-226-2257 to waive the signature requirement. UPS does not inlcude weekends for their delivery times. If you place an order for Next Day Air on Friday, the package will be there Monday.

 

SHIPPING HOLIDAYS

 

back to top

A.J.'s Ski & Sports Mail Order and its carriers will not be shipping or delivering on:
New Year's Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Additional UPS holidays include:
Day after Thanksgiving - Only Air and International packages will be delivered
New Year's Eve - Only Air and International packages will be delivered

Additional USPS holidays include:
Martin Luther King, Jr. Day
Columbus Day
Veterans' Day

 

REPAIRS

 

back to top

By law, garments sent in for repair must be clean; please wash the garment before mailing it. Please send the item to:

A.J.'S Ski & Sports

PO Box 1545

350 Moutain Rd.

Stowe,Vt. 05672

Include a note with your name, return address, daytime phone number, what you are sending in and why, and what you would like to have happen. The garment will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece. If you would like the piece returned to you even if it cannot be repaired, please indicate this in your note.

Be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time, with shipping, is about six weeks. However, you can cut that down to about three weeks by using expedited shipping (two-day service or similar); we will ship the package back to you in the same manner.

 

RETURNS AND EXCHANGES

 

back to top

 

All items must be returned within 30 days from purchase date. All items must be unused, in their original packaging, with all tags attached. Refunds will be issued for the cost of the item not including shipping. Exchange shipping charges are the responsibility of the customer and will be billed to the original purchase method. We do not offer free shipping on exchanges over $100.

We enclose a return form in every mail order package. If you are mailing an item to us, please take a minute to fill out this form to tell us if you want an exchange, repair, credit or refund. If you do not have the return form, include a note with your name, return address, daytime phone number, what you are sending in and why, and what you would like to have happen. Please be sure to ship the package with a carrier that can provide tracking and insurance.

Typical turnaround time, with shipping, is about three weeks. However, you can cut that down to about a week by using expedited shipping (two-day service or similar); we will ship the package back to you in the same manner.

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s)less shipping upon receipt. The credit card will be charged for the replacement item(s) when shipped. If we cannot exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card for the last known retail value.

 

TAX ON ORDERS PLACED ONLINE

 

back to top

A.J.'S Ski & Sports collects 6% sales tax for all orders placed from the state of Vermont.

 

SIZE CHART

 

back to top





Returns and Repairs Outside the US
Please contact A.J.'S Ski & Sports for instructions.


 

Voted #1 Ski & Sports Specialty Store in New England---by NESRA

ORDER ONLINE OR CALL TOLL FREE 1-800-226-6257

AJ's Ski & Sports, 350 Mountain Road, P.O. Box 1545, Stowe VT 05672
1-800-226-6257 Fax:802-253-2562 service@ajssportinggoods.com
Site Map  Contact Us  Customer Service  Thule Racks  Home

© 2005 ajssportinggoods.com All rights reserved. Site Powered byUniteU E-commerce
::adCenter::