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Ordering Information/Customer Service
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SHIPPING
OPTIONS
We have UPS shipping for all domestic
orders.
We offer Free Shipping on orders over $100 shipped within the United States. If your order is received before 2 PM Eastern Standard Time, we will make every effort to get it out the same day. Make sure to take Free Shipping into account when comparing prices.
Economy (7-14 Business Days)
FREE FOR ALL ORDERS OVER $100! Excluding Bikes and Thule Cargo Carriers.
Ground (5-7 Business Days)
Next Day Air
2nd
Day Air
3-Day
Select
Local Pick up is available for all orders
ATTN: LOCAL PICK-UP ONLY FOR ALL KONA BIKES AND SPECIALIZED PRODUCTS. |
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Please
note: Most orders are shipped the next business day (M-F) after they are
received. No orders will be shipped Saturday, Sunday or Holidays. All backordered items will be shipped within
3-10 business days. You will be notified 24-48 hours after your order has been placed if any item is on backorder.
Orders placed on Friday will be shipped the following Monday.
Saturday delivery may be available to your ZIP code for an additional
$12.50 charge. You must call our Customer Service center between 8am-5pm EST at 1-800-226-6257
to schedule Saturday delivery. If your order absolutely, positively needs
to arrive on a certain day, please call Customer Service.
*UPS does not ship to PO Boxes. Please include
your street address for shipment purchases so that your order is not delayed.
*UPS
2nd Day Air delivery to Alaska and Hawaii may take 3 days. UPS 2nd Day Air delivery requires a
signature; if you will not be home to sign for your package please call
Customer Service at 1-800-226-2257 to waive the signature requirement. UPS does not inlcude weekends for their
delivery times. If you place an order for 2nd Day Air on Thursday, the package will be there Monday.
**UPS
Next Day delivery is available only in the continental U.S. UPS will NOT leave a Next Day delivery without a
signature. If you
will not be home to sign for your package please call Customer Service
at 1-800-226-2257 to waive the signature requirement. UPS does not inlcude weekends for their delivery times.
If you place an order for Next Day Air on Friday, the package will be there Monday. |
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A.J.'s Ski
& Sports Mail Order and its carriers will not be shipping or
delivering on:
New Year's Day
Presidents'
Day
Memorial Day
Independence Day
Labor
Day
Thanksgiving Day
Christmas
Day
Additional UPS holidays include:
Day after
Thanksgiving - Only Air and International packages will be
delivered
New Year's Eve - Only Air and International packages
will be delivered
Additional USPS holidays
include:
Martin Luther King, Jr. Day
Columbus Day
Veterans'
Day |
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By law,
garments sent in for repair must be clean; please wash the garment before
mailing it. Please send the item to:
A.J.'S Ski
& Sports
PO
Box 1545
350 Mountain
Rd.
Stowe, VT 05672
Include a
note with your name, return address, daytime phone number, what you are
sending in and why, and what you would like to have happen. The garment
will be evaluated and if there is to be a charge, you will be contacted.
If the item is deemed irreparable, we may, at our discretion, replace it
or send a Gift Card for the last known retail value of the piece. If you
would like the piece returned to you even if it cannot be repaired, please
indicate this in your note.
Be sure to
ship the package with a carrier that can provide tracking and insurance.
Typical turnaround time, with shipping, is about six weeks. However, you
can cut that down to about three weeks by using expedited shipping
(two-day service or similar); we will ship the package back to you in the
same manner. |
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RETURNS
AND EXCHANGES FOR ORDERS PLACED ONLINE |
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All items must be returned within 30 days
from purchase date. All items must be unused, in their original packaging,
with all tags attached. Refunds will be issued for the cost of the item not including shipping. Return shipping charges are the responsibility of the customer. Exchange shipping
charges are the responsibility of the customer and will be billed to the original purchase method.
We enclose
a return form in every mail order package. If you are mailing an item to
us, please take a minute to fill out this form to tell us if you want an
exchange, repair, credit or refund. If you do not have the return form,
include a note with your name, return address, daytime phone number, what
you are sending in and why, and what you would like to have happen. Please
be sure to ship the package with a carrier that can provide tracking and
insurance.
Typical
turnaround time, with shipping, is about three weeks. However, you can cut
that down to about a week by using expedited shipping (two-day service or
similar); we will ship the package back to you in the same manner.
If the
original purchase was made with a credit card, we will credit the credit
card for the returned item(s)less shipping upon receipt. The credit card will be
charged for the replacement item(s) when shipped. If we cannot exchange or
repair the item to comply with your request, we may, at our discretion,
issue a Gift Card for the last known retail value.
Please mail all UPS returns to:
Internet Returns
AJ's Ski & Sports
350 Mountain Road
Stowe, VT 05672
US Postal Service Returns:
Internet Returns
AJ's Ski & Sports
PO Box 1545
Stowe, VT 05672
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A.J.'S Ski
& Sports collects 6% sales tax for all orders placed from the state of
Vermont. All other states are not charged sales tax..
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Ordering
Online from Outside the US
We ship international packages USPS Priority Mail International.
You can place your order directly on our website and the proper USPS shipping rates will be available after you add an item to your shopping cart.
The
shipping cost/time frame varies with the destination, weight of the package and
shipping method: US Postal Service
(4-20 days). We accept Visa, MasterCard, and AMEX for
payment of online, phone and fax orders. You are responsible for all duties or customs fees. These fees are not
included in the shipping cost. If you are going to order by fax, just
select your items online, print out the "Shopping Bag" page and be sure to
include your shipping address, billing address, credit card number and
expiration date, and any second choices.
Returns and
Repairs Outside the US
Please
contact A.J.'S Ski & Sports for
instructions. |
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